Shipping policy

Shipping Policy

Our books are printed on demand and produced specifically for each order.

Production and dispatch

Orders require production before they can be shipped. Production and dispatch times may vary depending on the destination, printing location, order volume, weekends, and public holidays.

Shipping rates

Available shipping methods and the applicable shipping cost are displayed at checkout based on the delivery address and available shipping services.

Delivery times

Estimated delivery times shown at checkout are estimates only and are not guaranteed. Delivery may occasionally take longer due to carrier delays, customs processing, weather conditions, or other circumstances outside our control.

Tracking

Tracking information will be provided when available for the shipping service selected. Some economy or local postal services may not include tracking.

International orders

Books may be produced and shipped from different printing locations depending on the customer's delivery address and availability.

For international shipments, customs duties, import taxes, VAT/GST, or other local charges may apply depending on the destination and applicable law. Where these charges are not collected at checkout, they are the responsibility of the recipient.

Incorrect delivery addresses

Customers are responsible for providing a complete and accurate delivery address at checkout. Because orders may enter production quickly, we cannot guarantee that an address can be changed after an order has been placed.

Lost or damaged shipments

If your order arrives damaged or appears to have been lost in transit, please contact us with your order number and, for damaged items, photographs of the book and packaging. We will investigate the issue and arrange an appropriate solution where applicable.

If you have any questions about the delivery of your order, please contact us using the contact information provided on our website.